Frequently asked questions
Below you’ll find some very common questions that are asked. If your question isn’t listed below please feel free to contact me at support@creativephotosbyscott.com and I’ll get back to you in 1-2 business days.
What is your satisfaction policy?
I want you to be completely satisfied with your purchase. If you’re not, for any reason, please contact me and I will either make it right for you or accept your return under the following guidelines:
Please contact me within 10 days of receipt of your print. I’ll work with you to make you happy. If you decide that you just want to return the print I’ll provide you with instructions on how to return the print. It must be returned in its original condition and within 30 days.
How are my prints shipped?
Normally your prints will be shipped directly from my lab to your house. For custom orders, which is described below, I will have them shipped to me so I can verify that they are correct as you ordered them. I will then ship them to you.
What are custom orders?
On images that are not limited editions, I can work with you if the two sizes that are available don’t work for you. I can accommodate most sizes. I offer this as a custom order meaning that there will be some additional work by me to achieve the desired size you’re asking for. Details with which I would describe with you should you want to proceed with such an order.
Custom orders will take additional time to reach your location which I will describe to you before you place the order.
How long does it take to get my prints?
How are acrylic prints made?
How are metal prints made?
How are archival prints made?
You can expect 7-10 days depending on where you’re located, for limited or non limited edition prints.
On custom orders you can expect them in 10-14 days.
The acrylic prints consist of a metallic photo paper mounted between layers of crystal clear adhesives and acrylic. They are made in a cleanroom with a very labor intensive process for each of the 5 layers. Every acrylic print is machine cut with a CNC machine which produces a satin, machine cut edge. The prints are then finished off with a black recessed hanger system, included with all the necessary hanging hardware.
Note: All Acrylic Prints are printed at actual size and then machine cut 1/8th smaller on all sides. If you order a 24 x 36", your final print size will be 23.75 x 35.75".
Your image is first printed to a transfer paper, then infused into metal by heat and pressure. This process combined with custom made color profiles give true to life colors and exceptional detail.
The biggest advantages of metal prints is the vividness of the colors. The metallic surface of the print reflects light in a way that enhances the vibrancy of the colors, making them appear more vivid and intense than traditional prints. The result is a print that has a distinctive and eye-catching look that is sure to stand out in any room.
Fine art paper photo prints take your images to the next level with their exceptional texture, depth, and museum-quality appearance. They are printed on archival-quality, acid-free paper, to ensure longevity.